Support Formats
Each format responds to a different moment: a one-off consultation, an image process, or ongoing support. Choose the one that best fits your pace and what you need to resolve now.
For those who need an outside perspective and concrete decisions in a short time.
A deeper work to redefine your image with close support.
To maintain a coherent image throughout the year, with seasonal adjustments.
All three formats adapt to people in different cities in Argentina. If you're not sure which one to choose, write to us and we'll discuss it.
Details and Scope
To avoid ambiguous interpretations, the terms, limits, and assumptions that apply to each work format are detailed below. These clauses are part of the agreement and take precedence over any prior conversation.
Each package includes a fixed number of hours of direct work, excluding administrative tasks and internal meetings. Time is measured from the start of the agreed activity and is not cumulative between months.
Applies to: consulting, design, and production
Each deliverable includes two rounds of revisions by default. Additional modifications are billed separately. The final content is sent in digital format, and usage rights are transferred upon full payment.
Applies to: content, branding, and web
Deadlines are counted in business days and begin once the client's complete documentation is received. Any delay in the delivery of materials is the client's responsibility and adjusts the schedule.
Applies to: all packages
The material created is the client's property once the total amount is paid. The tools, templates, and internal processes used for development are not included in the transfer and remain as the studio's know-how.
Applies to: design and development
Technical support is limited to bug fixes and minor adjustments. It does not include new features, design changes, or content updates. The maximum response time is 48 business hours.
Applies to: plans with support
If the project is canceled before it begins, 100% of the advance payment is refunded. Once started, the amount paid is non-refundable but can be applied to future work within the next 6 months.
Applies to: all packages
General Interpretation: The examples mentioned in each package are indicative and do not constitute a promise of specific results. Work is carried out according to the needs identified at the start of the project, and any change in scope must be approved in writing. These conditions may be updated with 15 days' prior notice.